Shipping Policy

The Surfers First Aid Kit
Shipping Policy

Thank you for choosing The Surfers First Aid Kit. We take great pride in sharing our exclusive first aid kit that truly provides the essential tools every surfer needs for first aid. Please review our shipping policy carefully before placing your order.

Shipping Rates and Timeframes

We currently offer worldwide shipping from New Zealand.

Important Notes:

Shipping Timeframes:  Please note that the provided time frames are approximate and may vary due to factors beyond our control, such as customs processing and local postal services. We will do our best to ensure timely delivery.

Shipping to Your Accommodation in Bali: If you choose to have your order shipped to your accommodation in Bali, please be aware that this is done at your own risk. Prior to placing an order, ensure that your accommodation can receive parcels and provide the correct mailing address. While the support team for the postal service in Bali has improved, it’s recommended to monitor the tracking information for any updates and be ready to contact them for assistance if necessary.

Order Processing Time:

To speed things up as much as we can from our end, we aim to process and ship orders the next business day at latest. Once your order is shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your package’s progress.

Shipping Updates and Tracking

For your convenience, we will provide you with a tracking number once your order has been processed. You can use this tracking number to monitor the progress of your shipment on our Track My Order page. Tracking updates will allow you to stay informed about the estimated delivery date and any potential changes.

Shipping Notifications

We will send you an email notification once your order has been shipped. This email will contain your tracking information, allowing you to easily track your package. Additionally, we may provide periodic updates regarding your shipment’s progress, ensuring you’re well-informed every step of the way.

Customs and Import Duties:

Please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by your country’s authorities. These charges are beyond our control and are the responsibility of the customer. Please familiarize yourself with your country’s import regulations before placing an order.

Contact Us:

If you have any questions or concerns regarding shipping or your order, please don’t hesitate to reach out to our customer support team at hello@surfindonesia.com.